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Company NameCambrian Solutions
LocationOakville, Ontario
Position TitleCustomer Service Representative
Job DescriptionRole Summary:

The Customer Service Representative interacts with customers to provide and process information in response to inquiries, concerns and requests regarding sales orders and Company’s products and services. The role also requires continuous communication and collaboration with Account Managers, andProduct and Sales Coordinators,pertaining to customer accounts and sales orders.

Responsibilities:

Order Management – Consistently meets service standard of order confirmations within 24 hours, and providesTimely customer updates
• Confirms receipt of orders within 24 hours and confirms/updates price and delivery as soon as available
• Monitors incoming material to provide accurate ETA's to our customers
• Completes release & shipment paperwork and forwards to warehouse for confirmation
• Compares Bill of Ladings with sales orders and forward to accounting for invoicing in a timely manner; Follows up with warehouse on any missing Bill of ladings to verify order has shipped
• Creates proforma invoices for COD customers and follows up for payment
Freight/Documentation - Manages outbound freight and warehousing charges with accuracy and timeliness
• Compares freight costs from freight chart or with freight companies on individual shipments
• Accrues Freight and Warehousing charges to sales order, where applicable
• Approves freight invoices and customs invoices in the ERP system.
• Checks Pre-notification from Customs, to ensure no amendment is needed on US orders
• Respond to documentation requests from customers, providing the necessary paperwork appropriate
Customer Satisfaction - Provides customers with an excellent service experience, ensuring orders are processed effectively, and issues are resolved quickly and painlessly
• Resolves minor problems and customer issues quickly, and independent of Account Managers
• Monitors/updates Customer information in the ERP system, to ensure it is current
• Enters Non-Conformances as issues arises and prepares MCI's as required. Arranges pickups for returns from customers
• Interacts in a positive and friendly manner with customers
Communication/Internal Relationship Management - Effectively communicates with internal departments to enhance customer satisfaction, and expedite problem resolution
• Communicates effectively with Product Coordinators to streamline order management i.e. Ordering material, rush fees, pricing discrepancies, attaching products, blends etc.
• Communicates with the accounting department for credit holds, as required
• Notifies Account Managers of any significant order problems to ensure the proper level of resolution is exercised, as required.

Skill Requirements:

• Grade 12 Secondary School Diploma; Post-secondary education would be considered an asset
• Knowledge of ERP systems would be considered an asset, but is not mandatory
• Strong organization skills, with the ability to prioritize and meet multiple deadlines
• Strong problem solving and analytical skills
• Excellent interpersonal and written/verbal communication skills
• Proficiency in the Microsoft Office Suite (Word, Excel, Outlook)
• Dynamic personality with an ability to work effectively independently and as part of a team
• Ability to adapt to changing priorities and balance workload to meet new business requirements

Contact

EmailIf you are interested in joining our team, please forward your resume and cover letter to careers@cambrian.com, Attn: Customer Service Position.
Starting DateASAP
Company NameCambrian Solutions
LocationOakville, Ontario
Position TitleLogistics Coordinator
Job DescriptionRole Summary:

The Logistic Coordinator’s primary responsibility is the optimization of the logistics function for each applicable division in the Company (such as Food, Pharma, Personal Care, Industrial, Paper/Petroleum, and Innovation). The Logistics Coordinator is responsible for import/export logistics and for ensuring timely delivery to maintain necessary inventory levels. In addition, the Logistics Coordinator focuses on strengthening customer relationships in order to facilitate the achievement of divisional sales targets.

Major Tasks and Responsibilities

Internal Relationship Management – Communication with 3rd party service providers and colleagues to facilitate accurate orders
• Communicates with warehouses, customs brokers and freight contacts when necessary
• Communicates with suppliers for the placement of orders
• Interacts with Product Coordinators, Sales and Customer Service on an regular basis, to ensure timely delivery and accurate orders
• Communicates with Customer Service to notify of product arrival/availability and provide them with certificates of analysis and other necessary information
• Liaises with the Accounting department for payment and product receiving issues
• Communicates with warehousing services to ensure proper receiving
• Meets with Management, Product Coordinators and Customer Service for updates on product and supplier Information

Prioritization/Task Management – Prioritizes workload and effectively uses tracking tools to ensure the timely delivery of orders
• Arranges and tracks domestic warehouse transfers as needed
• Arranges and tracks direct shipments to customers as well as warehouse shipments
• Arranges freight; correspondences with brokers and shipping lines to track shipments and help ensure on-time delivery
ERP/System Control– Ensures data integrity in ERP system, and with supplier communications
• Enters, updates and receives orders in the ERP System
• Processes warehouse and intercompany transfers
Problem Solving/Continuous Improvement – Problem solves when issues arise, and strives to implement continuous improvement
• Requests and follows up with NCR issues where applicable, such as credits
• Uses proper protocols, to address for non-conformance issue (NCRs)
• Uses problem solving skills and knowledge of the logistics function to provide updates to necessary departments
Documentation Management– Ensures accuracy in reviewing and creating product documentation and takes action on discrepancies
• Utilizes training to compare certificates of analysis, to product specification sheets for approval
• Obtains and checks Nafta certificates where applicable for Nafta qualifying products
• Adheres to both WHIMIS and TDG guidelines to ensure correct documentation and labelling
• Accountable for obtaining required paperwork (OBL, PL, CCI, CofA, etc.)
• Arranges for blind and double blind shipments where applicable; creates necessary documents such as manual bills of lading, and packing slips.
Skill Requirements

• Grade 12 Secondary School Diploma; Post-secondary education would be considered an asset
• Previous experience in Logistics would be ideal
• Knowledge of ERP systemsis preferred, but not mandatory
• Trained on WHIMIS and TDG guidelines
• Highly analytical and detailed oriented
• Strong organization skills, with the ability to prioritize and meet multiple deadlines
• Strong problem solving and analytical skills
• Excellent interpersonal and written/verbal communication skills
• Proficiency in the Microsoft Office Suite (Word, Excel, Outlook)

Contact

EmailIf you are interested in joining our team, please forward your resume and cover letter to careers@cambrian.com, Attn: Logistics Coordinator Position.
Starting DateASAP
Company NameAlpha Chemical Ltd.
LocationDartmouth NS
Position TitleProduct Manager
Job DescriptionTo succeed in this role, you will need a combination of post secondary education related to Supply Chain Management and/ or previous work experience, fine attention to detail, initiative and a sense of urgency. You possess the ability to take ownership & responsibility to get the job done. You are interested in continuous learning and comfortable working in a fast paced environment.
This role is a blend of “marketing” and “procurement” functions. You are responsible to source new products, manage current product lines, negotiate with supplier partners to ensure quality product, uninterrupted supply, safe & secure facilities, reliable transportation to improve Alpha's supply chain and ultimately increase revenue through existing & new product sales.

RESPONSIBILITIES:
• Source, develop and negotiate with new suppliers for key products in targeted markets
• Assist Purchasing team with Inventory Pricing and forecasting turns
• Support Sales team on all Project Pricing by identifying and providing reliable and competitive supply of products into target markets
• Build strong ties and relationships with the sales team on the basis of trust and creditability and collaborative cooperation between each other.
• Central role in working with the sales team to balance company objectives, customer requirements and supplier expectations.
• Develop pricing strategies to maximize profit margins
• Manage Suppliers
• Responsible for ongoing market development and sustained profitable growth within the product portfolio.

Contact Person

NameErica Doucette, HR Manager
Telephone902-481-2532 ext. 224
Emailedoucette@alphachemical.ca
Starting DateFeb 2016

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